bat277's Privacy Policy
bat277 places the highest importance on protecting your personal information. This policy fully explains how we collect, use, and protect your information.
bat277 ("we", "our", "platform") operates an online gaming and cricket betting service for users in Bangladesh. We believe your personal information is your asset and we are committed to ensuring its protection. This privacy policy has been prepared in accordance with the applicable laws and regulations of Bangladesh.
1 Types of Information Collected
bat277 collects various types of information to operate its services properly. Below is a detailed description of the types of information we collect:
Identity Information
Full name, date of birth, national identity card number (for identity verification), gender, and citizenship information.
Contact Information
Mobile number, email address, and current residential address.
Financial Information
bKash, Nagad, Rocket, Upay account numbers; deposit and withdrawal transaction history; account balance information.
Technical Information
IP address, browser type and version, device information, operating system, cookie data, and session logs.
Gaming Activity Information
Betting history, preferred games, play duration, win/loss records, and bonus usage history.
1.1 Voluntarily Provided Information
Some information you provide voluntarily, such as: information provided when contacting customer support, information from participation in surveys, and profile customization details. Even if you do not provide this information, you can still use the main services of the site.
1.2 Automatically Collected Information
When you visit the bat277 site, some information is collected automatically. This includes information collected through cookies, web beacons, and other tracking technologies. This information is used to improve the site's performance and personalize the user experience.
2 Methods of Information Collection
bat277 collects information in the following ways:
- Registration Process: Information you provide directly when creating an account.
- Identity Verification (KYC): Identity document and proof of address to comply with anti-money laundering regulations.
- Transaction Processing: During deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
- Customer Support Communication: When communicating with you through live chat or email.
- Cookies and Tracking Technologies: By monitoring your browsing activity on the site.
- Third-Party Service Providers: From identity verification and fraud prevention service providers.
3 Purpose of Information Use
bat277 uses your information for the following purposes:
3.1 Account Management
Your information is used to create and manage your account, verify your identity, ensure login security, and assist with password recovery.
3.2 Financial Transaction Processing
For processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay, enforcing the ৳200 minimum deposit and ৳1,000 minimum withdrawal rules, and maintaining transaction records.
3.3 Legal Compliance
Your information is used to comply with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations, age verification for 21+, and implementation of responsible gaming policies.
3.4 Service Improvement
To analyze platform performance, develop new games and services, and personalize the user experience.
3.5 Security and Fraud Prevention
To detect and prevent suspicious activity, stop multiple accounts and bonus abuse, and ensure cybersecurity.
3.6 Communication and Marketing
To inform you about important service-related notifications, promotional offers, and new features on bat277. You can opt out of marketing communications at any time.
4 Information Sharing and Disclosure
bat277 does not sell your personal information to third parties. However, information may be shared in the following cases:
- Service Provider Partners: Payment processors, identity verification providers, game providers (such as PG Soft, Pragmatic Play, JILI, Spribe), and customer support software providers — only to the extent necessary to provide services.
- Legal Authorities: In accordance with a lawful order from a competent court or regulatory authority in Bangladesh.
- Fraud Prevention Agencies: In industry shared databases for investigating and preventing fraudulent activity.
- Business Transfers: In the case of a merger or acquisition, where the new entity will also be bound to comply with this privacy policy.
5 Cookies and Tracking Technologies
bat277 uses several types of cookies:
5.1 Essential Cookies
These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, store security tokens, and remember language preferences. Disabling these cookies may prevent the site from working properly.
5.2 Functional Cookies
These remember your preferences and settings, such as your preferred game category and display settings. These cookies improve your experience but are not essential.
5.3 Analytics Cookies
These analyze patterns of site usage, help identify which pages are visited most, and assist in detecting technical issues. This information is processed in aggregate and is not stored individually.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.
6 Data Security Measures
bat277 follows the highest industry standards to protect your information:
- SSL/TLS Encryption: All communication with the site is protected by 256-bit SSL encryption, which keeps your data unreadable to third parties.
- Data Encryption: Stored sensitive information, particularly payment details and identity document information, is stored in encrypted form on the server.
- Access Controls: Only authorized staff and necessary systems have access to your information. All access is logged.
- Regular Security Assessments: Regular security tests are conducted to identify system vulnerabilities.
- Two-Step Verification: An option is provided to add an extra layer of security to your account.
- Fraud Detection System: Suspicious transactions and login attempts are monitored in real time.
However, no transmission of information over the internet or electronic storage is completely secure. We are committed to protecting your information to the highest industry standards, but absolute security cannot be guaranteed.
7 Data Retention Period
How long bat277 retains your information depends on the type of information and legal requirements:
- Account Information: For as long as the account is active and for a minimum of 5 years after it is closed.
- Transaction Records: A minimum of 7 years in accordance with financial regulations.
- KYC Documents: 5 years after the end of the relationship, in accordance with applicable AML regulations.
- Customer Support Communications: Up to 2 years after the issue is resolved.
- Cookie Data: Until the end of the session or for a specific period depending on the type of cookie.
Once the designated period has expired, your information will be securely deleted or anonymized.
8 Your Rights and Controls
As a bat277 user, you have the following rights over your own information:
8.1 Right to Access Information
You may request to know what information bat277 holds about you at any time. We will provide that information within 30 business days.
8.2 Right to Correct Information
If there is any incorrect or incomplete information in your personal data, you may request that it be corrected. We will update it as soon as possible.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information must be retained for a specified period.
8.4 Right to Restrict Processing
You may request to restrict the processing of your information for specific purposes, particularly for marketing communications.
8.5 Right to Data Portability
You may request to receive your information in a structured, commonly used format.
9 Protection of Minors
bat277 is a service for individuals aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.
Age verification is mandatory during the registration process. If we learn that information has been collected from a person under the age of 21, that account will be closed immediately and the associated information will be deleted.
Notice to parents: If your child has accidentally created an account on bat277, please contact our customer support immediately.
10 Policy Changes
bat277 may update this privacy policy from time to time. For significant changes, we will:
- Publish the updated date on this page.
- Send a notification to your registered email.
- Display a temporary notice on the site.
Continued use of the site after changes are published will be considered as your agreement to the revised policy. We therefore recommend visiting this page regularly.
11 International Data Transfers
Some servers of bat277's service provider partners may be located outside Bangladesh. In such cases we ensure that:
- Data transfers occur only with partners who comply with industry standards.
- All partners are contractually bound to provide protection equivalent to this privacy policy.
- SSL encryption is always used for international transfers.
12 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Live Chat: 24/7 support in Bengali is available directly on the site.
- Email: [email protected]
We will aim to respond within 30 business days of receiving your request. For urgent privacy issues, contacting us through live chat will get you a faster response.
bat277 takes any concerns about your privacy seriously and is committed to investigating all complaints fairly. For information on responsible gaming, please visit our Responsible Gaming page.